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Tips & FAQ

The following are questions that customers often have, the first question is most common

Frequently Asked Questions

How long will my repair/service take?

We repair most faults within the same day and depending upon the damage/(subject to availability of parts if needed) , it can take up to 2-3 business days. If we need to order parts then we can normally get these next day delivery. We realize how difficult being without your phone/computer can be and we will always try to get it back to you as quickly as possible.

How much will my repair cost me?

We will always offer you a fixed price for the repair, for example if your laptop screen needs replacing we will give you a total price for the work before starting. In the event we need to diagnose the fault first which takes a certain amount but it is waived if you go ahead with the repair. We don’t want you to have any nasty surprises; we want you to know exactly what your repair will cost before we complete the work.

Why would I want to use you/What makes you different?

Offering a personal service is top of our list; you will speak directly to the person working on your phone/computer so you can explain the situation in detail. We turnaround repairs quickly, we don’t send anything away to service centers and we don’t quote 5+ days for repairs. We are proud to offer quality services at the best price in town.

Can you replace cracked/damaged laptop screens?

Absolutely, we repair laptop screens all the time and it’s much cheaper than buying a new laptop. Contact Us for a quick quote, we have the majority of laptop screens in stock and can normally replace your screen the same day!

I’m worried about my data, is it safe?

We will always take great care in looking after your data. We conform to the Data Protection Act and any data we hold is held in strict confidence. We undertake work for a number of local businesses and high street shops and understand how important personal data is. Any customer data that is stored is always stored password protected and in encrypted format. We always advise if possible you take a backup of any data on your phone/computer prior to any work being undertaken and we can discuss any backup options with you if needed.

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